1. Start with a free consultation
Tell us what you are seeing and what you want help with. You might want reading to feel less frustrating, math to make more sense or schoolwork to need fewer reminders. We explain our online service, the introductory process and current costs so you can decide whether to take the next step.
You do not need to know exactly which skill or teaching approach your child needs. A recent example and your questions are a useful place to start. The consultation is a conversation about fit; the individualized plan develops later through parent input and work with your child.
2. Build a fuller picture with you
If you choose to begin the introductory process, we have a more detailed parent conversation. We explore learning history, strengths, interests, challenges, what has helped and what you hope will change. We also discuss practical needs, including scheduling and support for joining online sessions.
Your observations matter. A child may show a skill at home that is difficult to demonstrate elsewhere, or understand an assignment while needing help getting started. Those differences give us useful questions to explore.
3. Match an educator and talk before lessons begin
We use that information to select an educator with relevant experience. You have a conversation with the educator before they work with your child, giving you both an opportunity to discuss goals, experience and the support that matters to your family.
Our tutors are certified in special education. Training in a particular reading program varies by educator and is confirmed for the individual match. Meet members of our team.
4. Learn through working together
During introductory tutoring, the educator works with your child to explore their starting skills and how they respond to instruction. This includes looking at foundational skills, useful explanations and practice, and the support needed to participate in a task.
We consider confidence, interests and independence alongside academic work. In this context, a holistic approach means paying attention to the factors that shape learning. Academic tutoring does not provide diagnosis, counseling or speech therapy.
5. Review the plan and decide together
The introductory process informs a written starting plan with recommended tutoring frequency and session length, teaching approaches and resources. We review the plan and your family’s experience with you before discussing a direction forward. An educational plan guides tutoring; it is not a clinical evaluation or a replacement for a school IEP.
Confirm the current introductory offer, schedule and enrollment terms before starting. The plan is individual: we do not prescribe the same number of ongoing sessions for every child.
6. Keep the learning visible
SER provides a summary after each tutoring session, with quarterly progress reports available on request. Use the updates to discuss what your child can do, what still needs support and whether the approach needs to change.
Our progress discussion guide helps connect a learning goal with specific examples of increasing independence. If the educator match is not working, tell us so we can reassess it together.